Five9 is the fourth most impactful small-sized project in Europe, according to the Financial Times
Five9’s engineering hub in Porto has achieved international recognition by securing fourth place in the Financial Times’ Investment Impact Awards, a significant milestone that strengthens Porto’s position in the European tech and investment landscape
Porto Leading Investor Five9 was recently distinguished in the Financial Times' inaugural edition of the Investment Impact Awards. The company's engineering hub in Porto was listed as the fourth most impactful small-sized investment project in Europe, a recognition that underlines the strategic importance of Five9’s decision to establish its operations in the city.
The US-based cloud contact centre software provider relocated its European technology headquarters to Porto in 2023, selecting the city for its highly skilled engineering talent, strong connectivity, and vibrant technological ecosystem. Since then, the hub has rapidly evolved into a cornerstone of Five9’s international expansion.
The project has created a highly-specialised team of over 300 professionals, with approximately 90% of the workforce consisting of software engineers and other highly qualified technical profiles. Around 70% of the hub's employees are Portuguese nationals, while the remaining 30% are international professionals. The operation is entirely export-oriented, contributing directly to Portugal’s net exports in high-value digital services and strengthening the country’s position within global tech markets.
The establishment of the hub was facilitated by InvestPorto, which provided tailored support throughout the relocation and expansion process, including promoting the project, connecting Five9 to local stakeholders, and supporting recruitment initiatives. InvestPorto also supported the Leading Investor's integration into the local innovation ecosystem, enabling partnerships with technology networks, service providers, and municipal institutions.
Five9’s presence in Porto has generated a strong economic multiplier effect, having contributed to skills development and knowledge transfer, particularly through the integration of international talent and the promotion of continuous training and professional development.
The Financial Times’ recognition underscores both the global relevance of Five9’s investment and Porto’s continued ability to attract and successfully retain tech-driven foreign direct investment, while also providing it with ample room to expand. Five9's Porto hub is set to remain a central pillar of the company’s European strategy, all while reinforcing the city’s position as one of Europe’s leading technology and innovation destinations.
